Legal details of the Seller, communication channels and customer support.
Name: Товарищество с ограниченной ответственностью «Universe Pharma (Юниверс Фарма)»
Short name: ТОО «Universe Pharma»
BIN: 230540026088
Registered address: Republic of Kazakhstan, 050026, Almaty, Baizakov str. 202, room 32
Director: Adel N. Gumerov
EAEU State Registration of Goods (СГР) is issued in the name of:
Name: Общество с ограниченной ответственностью «Юниверс Фарма»
Short name: ООО «Юниверс Фарма»
OGRN: 1231600007077
Registered address: Russian Federation, 420044, Republic of Tatarstan, Kazan, Yamasheva ave. 36V, office 48
State Registration Certificates issued within the Russian Federation are valid across the entire territory of the Eurasian Economic Union, including the Republic of Kazakhstan.
Name: Mirfarma Ilac Sanayi Ve Ticaret Anonim Sirketi
Production address: Ikitelli OSB Mah. Ataturk Blv. No: 48/42, Basaksehir / Istanbul, TR-34490, Türkiye
Electronic copies of manufacturing certificates (FDA, GMP, HALAL, HACCP, BRCGS, ISO 22000, ISO 14001, ISO 45001, ISO 10002) are available for download on the corresponding product pages.
Recipient: Товарищество с ограниченной ответственностью «Universe Pharma (Юниверс Фарма)»
BIN: 230540026088
Settlement account (KZT):
IIK: KZ818562203138654876
Bank: JSC Bank CenterCredit
BIC: KCJBKZKX
E-mail: 0020602@mail.ru
Phone: +7 (700) 002-06-02
Working hours: Mon–Fri, 09:00–18:00 (Almaty, UTC+5)
For faster resolution of order-related issues, please email with the order number in the subject line.
For dispute resolution concerning orders, payment, delivery and product quality, the Buyer files a written complaint to 0020602@mail.ru or by phone at +7 (700) 002-06-02 during customer-support working hours.
Response time: up to 10 (ten) business days from receipt, in accordance with art. 30 of the Law of the Republic of Kazakhstan «On consumer protection» (RK Law dated 04.05.2010 № 274-IV).
Postal address for written complaints: Republic of Kazakhstan, 050026, Almaty, Baizakov str. 202, room 32.
If pre-trial settlement is not possible, the dispute is resolved in the procedure established by the laws of the Republic of Kazakhstan.
Requests concerning personal data (access, correction, deletion, withdrawal of consent) are sent to 0020602@mail.ru with the subject line «Personal data». The response time for a written request is up to 3 (three) business days from receipt, in accordance with Law of the Republic of Kazakhstan № 94-V «On personal data and its protection». Full processing terms are set out in the Privacy Policy.